Refund and Returns Policy

At Wind Horse UAE Bike Shop, we stand behind the quality of our products with a 1-year quality guarantee, including motor and battery replacements not caused by intentional damage.

Refund Eligibility:

  1. Defective Products: If you receive a defective product, you are eligible for a full refund. Please report the issue within 30 days of receipt for a full refund or replacement.
  2. Quality Guarantee: Issues arising within one year of purchase due to product quality are eligible for repair, replacement, or a refund.

Process:

  1. Contact Us: Reach out to our customer service team with your order number, the issue in detail, and any supporting photographs or documentation at [email protected] or via mobile at +971 558676143.
  2. Return the Product: After initial contact, send the defective product back to us. We will provide a pre-paid shipping label.
  3. Inspection: Upon receiving your return, our team will inspect the product to confirm the defect.
  4. Refund/Replacement: Once confirmed, we will process your refund or send a replacement. Refunds will be issued to your original payment method within 7-10 business days.

Exceptions:

  • Products damaged through normal wear and tear or misuse are not eligible for a refund or exchange.
  • Specific exclusions or conditions under this policy may apply to certain products and will be clearly listed on the product page.

Contact Information:

  • Telephone: +971588818612

  • WhatsApp: +971588818612

  • Email: [email protected]

  • Shop Address: FC35, First Floor, Dragon Mart 2, Dubai, UAE.

For any questions regarding our refund policy or your purchases, please do not hesitate to contact us.